& Associates
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Agalloco & Associates Mailing Address: |
Executive Performance Excellence- 1 Day- Frank Yazhari
Enables an organization to create alignment among its key managers and develop a shared vision. This workshop is suitable for senior managers in an organization. The outline of the workshop includes:
- Total Quality Commitment- An Overview
- Competitiveness and Survival
- What It Takes to Implement Performance Excellence
- Where Do We Start On The Road to Performance Excellence?
Total Quality Leadership- 1 Day- Frank Yazhari
Describes how Performance Excellence and Total Quality change the way things get done in order to increase customer satisfaction and eliminate non-value added steps in processes. This workshop is suitable for all managers and supervisors in an organization. The outline of the workshop includes:
- Why Total Quality Pays
- What Total Quality Means
- How Total Quality Changes The Way Things Get Done
- Where Is The Waste At Your Organization- Team Exercise
- Who Is Your Customer- Individual Exercise and Discussion
- Assuring vs. Inspecting Quality
- Becoming A Total Quality Organization
- Firefighting vs. Continuous Improvement
- Management Influence
- What Lies Ahead
- What Will Carry Us Through The Storm
Team Building- 1 Day- Frank Yazhari
Helps individuals to become effective team leaders and team members as well as manage group dynamics. This workshop is suitable for managers, supervisors, engineers and operators in an organization. The outline of the workshop includes:
- Group Norms
- Functions That Help/Hinder Group Process
- Decision making
- Desert Survival Exercise
- Phases of Team Development
- Characteristics of a Team Leader
- An Effective Team
- Listening
- Conducting Effective Meetings
- Managing Conflict
Performance Excellence Tools- 1 Day- Frank Yazhari
Enables individuals to use analytical and statistical tools in order to measure, track, control and improve critical process variables. This course is suitable for all employees. The outline of this workshop includes:
- Line Graph
- Bar Graph
- Pie Chart
- Check Sheet
- Pareto Chart
- Cause & Effect Diagram
- Flow Chart
- Three Actuals
- Five Whys
- Frequency Distribution
- Normal Distribution
- Run Charting
- Control Charting
- Process Capability Study
Team Approach to Problem Solving and Improvement- 1 Day- Frank Yazhari
Enables individuals to learn team approach to problem solving and continuous improvement based on the Plan-Check-Do-Act improvement cycle. The course is suitable for personnel who serve on process improvement teams. The outline of this course includes:
- The PDCA cycle
- The Value Line For Your Work Unit
- Identifying PDCA Opportunities
- How Do You Use PDCA to Improve A Process? A case study
- PDCA Story Board
- The PDCA Planner
Use of Six Sigma Methodology to Achieve Performance Excellence- 2 Days- Frank Yazhari
Introduces the Six Sigma Methodology and the Define-Measure-Analyze-Improve-Measure-Control (DMAIC) approach to process improvement. This methodology is presented through an actual case study in which the DMAIC approach was utilized to improve the overall process from less that 3 sigma to better than six sigma over a 4-year period.
Introduction to ISO 9000:2000 Standards- 1 Day- Frank Yazhari
Describes the new ISO 9000:2000 International Quality Management Standards and what it takes to become certified to these standards.
Introduction to ISO 14000 Environmental Management Standards- 1 Day- Frank Yazhari
Describes the ISO 14000 Environmental Management Standards and what it takes to become certified to these standards. ISO 14000 is conformance-based rather than compliance-based and is built on Total Quality Management concepts of focusing not only on what happened but why it happened. It utilizes the "Plan-Do-Check-Act" continual improvement model.